I AM STAR is a program dedicated to individual clients reserving directly through Starhotels channels. To take advantage of I AM STAR benefits (discounts, points, partner advantages, etc.), reservations must be made directly through the website www.iamstar.it after logging in or calling the toll free number 800 495 477 or +39/055/36925.
IMPORTANT. To activate the account the first booking must be done through https://iamstar.starhotels.com/en/ website after logging in. Special rates cannot be booked through other reservation channels (traditional and online travel agencies, companies).

I AM STAR is Starhotels loyalty program dedicated to individual clients reserving directly through Starhotels channels. Members receive the following exclusive benefits:

• Special rates: up to 20% off the public rate
• 10% discount on the minibar
• 10% discount at the hotel restaurant
• 10% discount at the hotel garage (not valid for third-party garages partnering with the hotel)
• Upgrade to superior room (upon availability)
• Late check-out at 4pm (upon request, upon availability)
• Points to win fantastic reward nights
• Exclusive benefits from I AM STAR partners
• Dedicated newsletters: a direct line with I AM STAR’s news and special offers
• Comprehensive AXA insurance policy reserved for I AM STAR members. The insurance covers in case of illness or cancellation of the stay (for further details see #25)

Registering with I AM STAR, the Starhotels loyalty program dedicated to individual clients, is free and requires just a few short steps at this link: https://iamstar.starhotels.com/en/
Enter your details, choose a password (6-17 characters in length and containing at least one number and an uppercase letter (ex. Bologna1 or Florence2) - and click REGISTER at the bottom of the page. In just a few seconds, you will automatically receive an email with a link that is valid for 36 hours, to click to finalize the enrollment. After 36 hours, the link will expire and you will need to register again.

Emails from Starhotels Rewards contain links and images that could be categorized by the server as “promotions”, “junk mail” or “spam”. We invite you to check these folders. If the email is not in any of them, write to loyalty@starhotels.it.

No. In our program, the email address corresponds to the account’s ID. You can, however, open a new account with a new email address. You can request to delete the previous account and request to transfer any points accumulated with the old account to the new one by sending an email to loyalty@starhotels.it.

Special rates, points for earning reward nights and in-hotel benefits are exclusively reserved for program members. They are personal and non-transferable.

No. The I AM STAR program is dedicated exclusively to individual clients and companies, studios and agencies are not allowed to make reservations for partners, employées or clients.
The accounts must be linked to a name and the enrolled member is the only person that can book stays, logging in with his/her personal credentials.
We remind Guests that name changes are not allowed after confirmation.
Should more than one partner or employee of a Company wish to make a booking using the loyalty program rates, each one will need to register to I AM STAR and make their own reservation, logging in with their individual credentials.

No, I AM STAR members will not receive a card. In case of online reservations, the system recognizes the I AM STAR member only if he/she makes reservations on the website https://iamstar.starhotels.com/en/  after logging in. When the Guest checks in, the I AM STAR member will be recognized in the hotel thanks to the system’s codes.

No. Name changes on I AM STAR reservations are not allowed.
Should someone that is not the I AM STAR member appear at the time of check-in, the new Guest shloud pay the difference in price between the I AM STAR rate (dedicated for members only ) and the applicable, public rate. Furthermore, both the points and benefits will be forfeited.
Should more than one person wish to benefit from loyalty rates and accumulate reward points, each one must subscribe and book individually by logging in with his/her own credentials. 

Yes. The program accepts simultaneous bookings for more than one room (up to 5 per session), under the condition that the account holder is one of the Guests occupying one of the rooms. In this case, the member has the option of applying his/her special rates and benefits to the other Guests, but the points will only apply to the room occupied by the member, not to the others, even if purchased and payed by the member.

To activate the account the first booking must be done through https://iamstar.starhotels.com/en/ website after logging into the dedicated I AM STAR area:

• Connect to our website https://iamstar.starhotels.com/en/
• On the right hand top, click on LOG-IN
• Enter your credentials: the ID corresponding to your email and the password chosen when you registered with the program, if not changed by the member.
• If the log-in works, the text in the upper right will display the name with the welcome message, the balance e the “BOOK” button
• As well as the button, when you scroll down you find the booking engine box. Select the preferred Starhotels property from the drop-down menu, enter the check-in and check-out dates and the number of Guests (adults and children) and click on the white button “CHECK AVAILABILITY”
• When the new page opens, the rates dedicated to members are displayed:

- PREPAID – Non-refundable, breakfast NOT included, prepayment upon reservation

- PREPAID WITH BREAKFAST– Non-refundable, breakfast included, prepayment upon reservation

- FLEXIBLE – Refundable, breakfast NOT included, payment upon check-out

 - FLEXIBLE WITH BREAKFAST– Refundable, breakfast included, payment upon check-out

In addition to any current promotional rates

Select the desired rate and click “Book” in the lower right corner; the procedure continues to the payment details and the final confirmation.

* The cancellation policy may vary and it is reported in the booking confirmation received by e-mail

To find a confirmed booking, do the following:

• Connect to https://iamstar.starhotels.com/en/- you do not need to log in with your I AM STAR credentials
• Click on the link “Modify/Cancel” to the right of the white button “CHECK AVAILABILITY” in the booking engine box (scrolling down the page)
• Select the reserved hotel from the drop-down menu, enter the reservation number and click SEND
• Enter the last name of the person who booked the room and click SEND
• The system will open a new page with the reservation details, where – if a modifiable rate was booked – you can change them.

I AM STAR points accumulate only on dedicated special rates booked on the website https://iamstar.starhotels.com/en/ accessible by logging in and on the LOVE ME PACKAGE (strawberries and spumante in the room, “Love me!” t-shirt and chocolate hearts, breakfast for two served in-room).

 
I AM STAR points cannot be recognized on all other rates and packages.

No. The program accepts simultaneous bookings for more than one room (up to 5 per session), under the condition that the member is one of the Guests occupying one of the rooms. In this case, the member has the option of applying his/her special rates and benefits to the other Guests, but the points will only apply to the room occupied by the member, and not on the other ones, even if purchased and payed by the member.

I AM STAR points are recognized for reservations booked with loyalty rates in all Starhotels properties in Italy, Paris and London.
Exceptions:
members cannot earn or redeem points for stays at The Michelangelo New York – Starhotels Collezione.
Points cannot be redeemed at the Duomo Luxury Apartments by Rosa Grand Milano – Starhotels Collezione.

You can check your online balance as follows:

• Connect to our website https://iamstar.starhotels.com/en/
• On the right hand top, click LOG-IN
• Enter your credentials: the ID corresponding to your email and the password chosen when you registered with the program, if not changed later
• If the log-in works, the text in the upper right will display the name with the welcome message, the balance e the “BOOK” button
• On the menu on the left, under your name, click YOUR POINTS

Your online balance includes a list of your stays in the Starhotels properties and how many points were accumulated for each stay. The chart showing the earned points for each stay can be consulted here https://iamstar.starhotels.com/en/reward-nights.html

The online balance of points is updated 3-4 working days after check-out, if the stay was booked with a loyalty rate.

I AM STAR points can be earned only for dedicated I AM STAR special rates.
When a member reserves a stay using other booking channels (such as by Company, traditional or online travel agencies) the stay is recorded in your account, but it doesn’t generate any points (“zero” will appear on that line).

Points have a validity of 3 years (unless extended). On December, 31^st of the expiration year, unused points will be deducted from the personal account.

To request a reward night, proceed as follows:

• Connect to our website https://iamstar.starhotels.com/en/ 
  
• On the right hand top, next to the I AM STAR logo, click LOG-IN
• Enter your credentials: the ID corresponding to your email and the password chosen when you registered with the program, if it was not changed by the member
• If the log-in works, the text in the upper right will display the name with the welcome message and the balance
• On left menu, click on the YOUR POINTS section
• Click on the link BOOK YOUR REWARD NIGHTS at the bottom of the page. Eventually you can send your request to reservations@starhotels.it

No. Similarly to the accumulation of points, reward nights are personal and can be used only by the account owner.

No. On the dedicated I AM STAR rates, members only earn our loyalty program’s points, which cannot be converted in other benefits.

You can request a new password by doing the following:

• Connect to our website https://iamstar.starhotels.com/en/
• On the right hand top click on the red button LOGIN. The page to enter the credentials will open. Under “Password” click on “Forgot password” link
• Enter your email address and click the button RESET PASSWORD
• You will receive an email from Starhotels Rewards with an invitation to click on the red band “Click here to update your password”
• Choose a new password and click the button RESET PASSWORD

Note: the password must be 6-17 characters in length and contain at least one number and an uppercase letter (ex. Bologna1 or Florence2)

• A message will appear on the screen saying “password changed”
• Log in at https://iamstar.starhotels.com/en/ with your new password

IMPORTANT!

Emails from Starhotels Rewards contain links and images that may be classified by servers as "promotions," "junk mail," or "spam.". Please check these folders as well.

I AM STAR members benefit from AXA insurance coverage that covers both medical expenses throughout the trip and the reimbursment of any penalties resulting from the trip cancelation due to medical reasons.

To activate the insurance, the I AM STAR member must contact the 24-hours central operations center:

+ 39 06 42 115 840

or by mail to: sinistri.travel@axa-assistance.com

writing in the object: “STARHOTELS Loyalty”

For any further detail, we invite our members to view the policy at this link

1)      REFUND OF STAY CANCELLATION FEES:

Beneficiaries:

Italian I AM STAR members, who have booked a stay in a Starhotels both in Italy and abroad

Foreign I AM STAR members, who have booked a stay in a Starhotels in Italy

Details:

I AM STAR members may request a refund of Starhotels’ stay cancellation fees for the following documentable, unintentional and unpredictable causes upon cancellation:

-          illness, injury or death of the insured or a member of the insured's family, co-owner of the business or of the firm  

-          appointment of the insured as a juror or his/her testimony given to judicial authorities

-          inability to reach the place of departure as a result of: accident occurring to the means of transportation en route or natural disaster

-          pandemic affecting the insured, a member of his or her family or traveling companion

-          quarantine affecting the insured, a member of his or her family or traveling companion

Refundable amount:

In case of death of the insured or his/her hospitalization in a nursing institution for more than 5 days, the refund will proceed without any overdraft.
For all other cases provided for, an overdraft of 15% of the reimbursement due shall be applied, with a minimum of €50.00. 

2)      REFUND OF TRAVEL MEDICAL EXPENSES

Beneficiaries:

Italian I AM STAR members, who have booked a stay in a Starhotels both in Italy and abroad

Foreign I AM STAR members, who have booked a stay in a Starhotels in Italy

Insurance ceilings as per the table below: 

Abstract from the policy:

Art. 15. OBLIGATIONS OF THE INSURED PERSON IN THE EVENT OF AN ASSISTANCE REQUEST

In the event assistance or medical expenses are required during the travel as a result of hospitalization, the insured, or whoever acts on his/her behalf, must immediately contact the Operations Centre available 24 hours a day by calling the following number:

+ 39 06 42 115 840

or by mail to: sinistri.travel@axa-assistance.com

writing in the object: “STARHOTELS Loyalty”

They must also identify themselves as “INSURED STARHOTELS SPA” and provide:

-          Full personal details of the insured;

-          Policy number 100392895;

-          The type of intervention required;

-          Temporary telephone number;

-          Hospital details (name and telephone number, ward where admitted, name of the doctor who took care of the patient);

-          Address of any relatives / companions traveling with the insured.

ART. 16. OBLIGATIONS OF THE INSURED PERSON IN THE EVENT OF A REFUND REQUEST

For each request for reimbursement, the insured person or the person acting on his/her behalf must file a claim with the Company within 30 days of their return, providing the Company with all the documentation necessary for managing the claim, without prejudice to the provisions in article 16, and in particular:

-          personal details and tax I.D. of the payment recipient (pursuant to Italian Law No. 248 of 4 August 2006);

-          name and address of the Bank, IBAN, SWIFT code in the case of a foreign bank account;

-          name of account holder if different from the owner of the file;

-          place, date and time of the event and the circumstances and the causes that have determined it.

The insured person or the person acting on his/her behalf will also provide:

• Refund of medical expenses:

-          medical records written on-site (medical records, minutes of first aid, medical certificate stating the diagnosis) and related original receipts of incurred medical expenses.

• Trip cancellation

-          copy of the documentation objectively proving the cause of the waiver/change;

-          in the event of illness or accident, first aid and medical certificate reporting the date of the accident or the onset of the disease, the specific diagnosis and prognosis;

-          documentation proving the link between the Insured and any other person who has issued the waiver;

-          if hospitalized, complete copy of the medical record;

-          copy of the catalog and/or tour program with its rules regarding the penalty;

-          copy of the travel contract with payment records;

-          copy of the booking statement of the reservation and penalty issued by the organizer of the trip;

-          original travel documents, for the 100% penalty.

• Cover Stay

The insured person must send the following documentation:

-          place, day and time of the event as well as the circumstances and causes that determined it;

-          documentation certifying the medical detention ordered by the Authority;

-          travel contract;

-          any re-routing travel document showing the higher cost paid or a new travel document issued;

-          refund document for airport taxes, or alternatively declaration of non-flown, issued by the air carrier;

-          bills for expenses related to forced residence (hotel expenses, meals);

-          documentation certifying any refunds recognized by service providers;

All documents relating to expenses (invoices, travel documents, etc.) must be in the name of the Insured

REFUND REQUESTS

Send the claim and supporting documentation:

-     via website at address www.tripy.net

-     by mail to: sinistri.travel@axa-assistance.com, writing in the object: “STARHOTELS Loyalty”

-     by post to:

INTER PARTNER ASSISTANCE S.A. – Travel – Ufficio Sinistri
Casella Postale 20175
Via Eroi di Cefalonia
00128 Spinaceto - ROMA